Frequently Asked Questions About Our Shipping Services

Our team is an extension of your business that you don’t have to put on payroll. We take the responsibility of negotiating carrier tariffs, finding cost effective and efficient solutions for your shipping needs and advocating on your behalf. With the time and money saved using our services, you are able to concentrate on growth for your business.

We leverage our volume to secure top tier discounts with more than 100 LTL carriers nationwide. In return, we provide those discounted rates to our customers with no volume requirements or fees to utilize our services. In comparison, when shipping directly with freight carriers, they will require all your volume to give their best rates. With our local, regional and national network, you have access to the best pricing with best carriers.

Yes! There are multiple ways to track your shipments online. If you have an account set up, you can login and check status of shipments in our Transportation Management System. We also have a quick tracking method (link to tracking), that can be used for anyone. Lastly, you can go to the freight carrier’s website and reference your PRO number to get tracking updates.

All shipments will be billed third party to Priority 1 Inc. Once a shipment delivers, the freight carrier will invoice Priority 1 and then they will email an invoice to your company. Please make sure you provide proper email for your accounting and look out for an email from Priority 1 Inc.

We are a net 15 company. In order to get set up with net payment terms, we do require a business application (link) to be submitted. If you require extended terms, please reach out to your representative for approval.

In the unfortunate event that a shipment is damaged, lost, or there is a shortage, we will need to file a claim with the carrier. If this happens, please remember Gold Coast Logistics does not handle your shipment and the claim is against the carrier and not against us. We will help you with the process and make sure that the claim is filed correctly. Our claims team follows up with claims weekly until the carrier has finalized the claim.

For LTL shipments, carriers require a two-hour window in the afternoon. As long as the shipment is scheduled prior to that two-hour window, we can do same day pick-ups; however, if the pick-up location is in a remote area the request may need to be made a day prior. For FTL and other services, we can typically get drivers assigned same day, but it depends on capacity.

Unfortunately, shipments may occur additional charges for various reasons (link to accessorial charges). These are charged directly from the carrier and can be disputed if wrongly invoiced. If you notice any additional fees that are inaccurate, please notify your Representative immediately. It is important we work together in these cases, as we may require documentation from you to dispute the charges with the carrier. Communication and transparency is key to building our partnership.

It is a measurement for products that allows for standard pricing for LTL freight carriers. All commodities have a specific class and NMFC set by the National Motor Freight Traffic Association (NMFTA). These are determined by the density, stowablity, handling and liability. For more information contact [email protected] or visit .